ECG Web Portal Setup Instructions

Utilize the UnitedHealthcare Electronic Communications Gateway File Transfer Portal. Sign up for portal access today.

Welcome New Users

Utilize the UnitedHealthcare Electronic Communications Gateway File Transfer Portal (ECG Web Portal) as the secure place for file transfers through a browser. With setup, the ECG Web Portal can:

  • Send a file
  • Receive a file

What you'll need

ECG Portal Support

To Open a ticket regarding a file transfer issue, Please call 888-848-3375, Press 2 for technical issue, then when prompted for an employee number enter all 000-000-000. To expedite the resolution of your issue, include your user ID (do not include your password) and ask the ticket be assigned to 'EXT CUST GATEWAY - PCS (UHT) - OSW'